Last Updated: June 2026

Welcome to MJ Fashion. Customer satisfaction is our priority. Please read our Refund and Returns Policy carefully before making a purchase from our website.

Return Eligibility

We accept returns under the following conditions:

• The item must be returned within 7 days of delivery.
• The item must be unused, unwashed, and in its original condition.
• All original tags, labels, and packaging must be intact.
• Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Items that have been worn, washed, or damaged after delivery.
• Products without original tags or packaging.
• Customized or personalized products.
• Clearance, sale, or promotional items (unless defective).

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of receiving your order. Include clear photos of the product and packaging so we can review the issue and provide a suitable solution.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund request.

If approved:

• Refunds will be processed within 7–14 business days.
• The refund will be issued through the original payment method whenever possible.
• Processing times may vary depending on your payment provider.

Exchange Policy

We offer exchanges for:

• Incorrect items received
• Defective or damaged products
• Size exchanges (subject to stock availability)

Customers may be responsible for return shipping costs for size exchanges unless the error was on our part.

Return Shipping

Customers are responsible for return shipping costs unless:

• The product was damaged upon arrival.
• An incorrect item was shipped.
• The item has a manufacturing defect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Order Cancellation

Orders may be canceled before they are processed and shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process outlined above.

Late or Missing Refunds

If you have not received your refund after the stated processing period:

1. Check your bank account again.
2. Contact your credit card company or payment provider.
3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

MJ Fashion
Website: https://mjstorebd.com
Email: support@mjstorebd.com

By placing an order on MJ Fashion, you agree to the terms outlined in this Refund and Returns Policy.

Note: If you sell in Bangladesh and offer Cash on Delivery (COD), you may want to add a line such as:

“For Cash on Delivery orders, refunds will be issued via bank transfer, mobile banking (bKash/Nagad/Rocket), or another mutually agreed method.”

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.